Frequently Asked Questions
Accessible information in alternative formats
The COVID-19 vaccine information leaflets are available in British Sign Language (BSL), audio, other languages, Easy Read and large print formats.

Coronavirus (COVID-19) vaccine leaflets | The coronavirus (COVID-19) vaccine (

Language Line is available at all vaccination appointments. This is a telephone-based interpretation service which gives staff access to expert interpreters, on the telephone, in 60-90 seconds, for over 170 different languages.

Also available:

  • Portable hearing loops
  • A quiet space/room
  • All sites are wheelchair accessible
  • All sites have access to language line

Accessible Information in Alternative Formats
Getting your COVID-19 Vaccination – English
Getting your COVID-19 Vaccination – Portuguese
Getting your COVID-19 Vaccination – Lithuanian
Getting your COVID-19 Vaccination – Polish
Getting your COVID-19 Vaccination – Romanian
Getting your COVID-19 Vaccination – Russian

British Sign Language (BSL)
Coronavirus (COVID-19) vaccine | Translations (

Coronavirus (COVID-19) vaccine | Translations (

Easy Read Guide
Download our easy to read guide


How do I book an appointment?
Invitations for vaccination have been sent to all eligible age groups. To find out how to book an appointment click here. Remember you can drop into a local centre, click here for more information.
What should I do when I receive the letter and can't attend my appointment or my appointment letter is late?

Please follow the contact details information provided in the appointment letter or reschedule online at or call 0800 030 8013 to rearrange.

Will the main NHS Grampian switchboard be able to direct my call to the booking number or make my COVID-19 Booster appointment?
No. Do not call the main NHS Grampian switchboard as they will not be able to make an appointment for you or change your appointment and you may also prevent other urgent calls getting through. Please phone the number on your appointment letter if you need to make any changes.
Should I contact my local GP practice for my appointment?
No. Do not call your GP as they will not be able to make an appointment for you or provide your vaccine certificate and you may also prevent other urgent calls being able to get through. Please phone the number on your appointment  letter if you need to make any changes.
Where will my appointment be?
Clinics have been set up across Grampian. Please visit our Vaccination Centres page to find out more.
I have mobility issues; will I be able to access the clinic?
All COVID-19 vaccination clinics are accessible to those with mobility issues.
Accessibility at my vaccination appointment
Language Line is available at all vaccination appointments. This is a telephone-based interpretation service which gives staff access to expert interpreters, on the telephone, in 60-90 seconds, for over 170 different languages.

Also available:

  • Portable hearing loops
  • A quiet space/room
  • All sites are wheelchair accessible
  • All sites have access to language line
Should I wear a face covering?

Yes –face coverings will be provided at the clinics.

When should I arrive for my appointment?

Please arrive on time for your appointment and not too early, so if you arrive too early for your appointment you may be asked to queue outside.

If you are attending for a walk in vaccination you may have to wait a short while. Staff will be on hand to manage the queue.

Is there car parking available at clinic locations?
The vaccination clinics are being held at a range of community venues across Grampian. Car parking will be available near or at the location.
Can I bring someone with me to my appointment?
In all cases you should attend appointments alone unless you require the assistance of a carer or are accompanying a young person. You can also bring young children with you if you don’t have childcare options.

The Vaccine

Can I request a specific vaccine?
It is not possible to request a specific vaccine.  We administer the different vaccines based on national guidance and if a particular vaccine is not suitable for your age cohort, then you will be vaccinated with an alternative.  There is a detailed checklist and consent process undertaken by our vaccinators, which will determine if you should have a specific vaccine based on clinical need.  Please do not contact the national call centre to request a specific vaccine as your request may not be accommodated.
What if I’m ill when I’m due to receive my vaccination?

If you or a member of your household displays any symptoms of COVID-19 such as a new continuous cough, fever of over 37.8°C or loss of sense of taste or smell, please do not attend this appointment. Instead isolate according to current Scottish Government guidance and rearrange the appointment for 4 weeks after the date you were tested to get any dose of the vaccine. You should do this even if you have no symptoms.

Please contact the telephone number provided in your appointment letter to rearrange your appointment if any of the following apply: –

  • you have had COVID-19 infection less than 4 weeks prior to your appointment
  • you are participating in a clinical trial of COVID-19 vaccine
  • you have had any other vaccination in the 7 days before your appointment,
  • you have been advised to self-isolate or if you are awaiting the result of a COVID-19 test.

The purpose of your appointment is to attend for a COVID-19 vaccination. Please do not ask the vaccinators about other health concerns.

For further information on COVID-19 symptoms and how to book a test visit NHS Inform Coronavirus (COVID-19): General advice | NHS inform

I’ve already had COVID-19, do I need to get further vaccinations?

Yes. Even if you’ve already had COVID-19, you could still get it again. Further doses of the vaccination will reduce your risk of getting COVD-19 again and can reduce how serious the symptoms will be.

If you have recently tested positive for COVID-19 – even if you have no symptoms – you should wait until four weeks after the date you were tested to get the vaccine. If your appointment falls in the isolation period, then follow the instructions on your appointment letter to rearrange.

Are there any side effects to the vaccine?

Some people may experience side effects after the vaccine. These are usually mild and may include:

  • tenderness, swelling and/or redness at the injection site
  • headache, muscle ache
  • feeling tired
  • fever (temperature above 37.8°C).

A less common side effect is swelling of the glands.This starts a few days after the vaccine and may last for up to two weeks. This is to be expected and is a sign of the immune system responding to the vaccine.

Check the post vaccination information leaflet you were given at your appointment for more information, including how to report adverse events.

If you feel uncomfortable, take Paracetamol. Make sure you take Paracetamol as directed on the label or leaflet.

Should I tell someone if I’m having side effects?

As with all vaccines, you can report suspected side effects through the Yellow Card Scheme. You can report side effects of the COVID-19 vaccines online at Yellow Card.

You can also call the Yellow Card hotline on 0800 731 6789.  This hotline is available Monday to Friday, 9am–5pm.

If you have any concerns about your health please contact your GP, or NHS 24 on 111.

Pregnancy, breastfeeding and the COVID-19 vaccine

Pregnant women should now be offered vaccination at the same time as non-pregnant women, based on their age and clinical risk group. Pfizer and Moderna vaccines are the preferred vaccines for pregnant women of any age, because of more extensive experience of their use in pregnancy.

Pregnant women who commenced vaccination with AstraZeneca vaccine, however, are advised to complete with the same vaccine. Clinicians (such as obstetricians, mid-wives, GPs or other healthcare professionals authorised to offer COVID-19 vaccination) should discuss the risks and benefits of vaccination with the woman, who should be told about the limited evidence of safety for the vaccine in pregnancy.

For the latest guidance on pregnancy, breastfeeding and the COVID-19 vaccine visit:

NHS Inform
Pregnancy, breastfeeding and the coronavirus (COVID-19) vaccine | NHS inform


Record of Vaccination

How do I get a record of my vaccinations?
You can request a printed copy of your vaccination status online at or by phoning the COVID-19 Status Helpline on 0808 196 8565. The helpline is open every day from 10.00am to 6.00pm.
My vaccination record is incorrect
If any data on your Vaccination Status Record is incorrect, you should phone the COVID Status Helpline on 0808 196 8565. The helpline can only resolve issues in relation to vaccinations administered in Scotland.

You do not need middle name(s) for status reports or international travel. If your address on your status is out of date you can still use it for international travel, providing your name and date of birth are correct

I received one dose of a coronavirus vaccine internationally (outside of the Common Travel Area), and one in Scotland. How do I get a record of my vaccination?
You can receive your vaccination status if you’ve only received either your first or second dose in Scotland. You can do this through the normal process:

  • downloading a PDF online
  • phoning the COVID Status Helpline

You’ll need to request proof of vaccination for your other dose from the international country you were vaccinated in.

NHS Scotland are working towards a technical solution for this and they’ll update you soon.

This is a temporary process and NHS Scotland are working with colleagues in some international countries to create a system that will allow them to connect your information

I am a Scottish resident but I received one of my coronavirus vaccines elsewhere in the Common Travel Area (other parts of the UK and Ireland, including Channel Islands and Isle of Man) How do I get a record of this vaccination?
I received both doses of a coronavirus vaccine internationally. How do I get a record of my vaccination?
You require proof of your vaccination from the country where it was administered.


It's important not to contact the NHS or your GP practice for a vaccination. 

The public have an important part to play:

  • Please get your vaccinations and booster
  • Please don’t contact your GP to book your appointment
  • Please attend any booked appointments; and
  • Please continue to follow all the guidance to control the virus and save lives.


National Call Centre

The centre is open from 8.00am to 8.00pm each day.

NHS Inform have set up a free helpline, 0800 030 8013, to help with:

  • Book or amend an appointment
  • Any general advice on coronavirus or the coronavirus vaccine

If you need help with your COVID vaccination status, please call 0808 196 8565 between 10am and 6pm.




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